Privacy Policy

This website is owned and operated by Good Ask, Inc. (“Good Ask”). We respect your privacy and understand that you have a right to know why we collect your personal information and what we do with it. This Privacy Policy applies to information we collect through our Website (as defined below) as well as information we may collect offline.

This policy describes the type of information we collect from you and/or that you may provide us when you visit and/or use this website and/or any of our mobile applications (individually or collectively, “Website”).  “You/your/user(s)” means you as a user of our Website.

By accessing the Website, you acknowledge this Privacy Policy and agree to be bound by the terms hereof, the Terms of Use, and any other terms or policies we post on the Website. If there is anything you do not understand, please email any inquiry to hello@goodask.org. If at any time you do not agree to this Privacy Policy, please do not use the Website or provide us with any Personal Information.

We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Website or emailing you notice of the changes. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You can tell if this Privacy Policy has changed by checking the last modified date that appears at the end of this Privacy Policy. Your continued use of the Website following the posting of any amendment, modification, or change shall constitute your acceptance thereof.

We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic, and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access. 

Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of the information you transmit through the Website, any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on the Website.

We collect various information that identifies you as a person (“Personal Information”) in two ways. First, we collect the Personal Information that you provide to us. Second, we collect certain Automated Information that may contain Personal Information when you use our Website.

The Personal Information you provide to us is generally:

– contact details including name, email, date of birth, telephone number and shipping, billing address

– login and account information, including unique user ID and password

– payment or credit card information through our third-party payment processor

– donation history

We collect Personal Information directly from you when you provide it to us. This typically occurs when you:

– Sign up for our email list

– Make a purchase or donation with us online

– Send us an email or other communication

– Register for an account with us

– Participate in our promotions, surveys, and/or contests

We also collect information, some of which may be Personal Information, through automated means when you visit our Website (“Automated Information”) such as:

– the IP address of the device you use to connect to the internet (which may include information about your geographic location)

– the unique identifiers of your device

– your browser characteristics

– your device characteristics

– your operating system your language preferences

– the websites you visited before coming to our Website or through which you were referred to our Website

– information on actions taken by you on our Website

– dates and times of your visits to our Website

– the pages you accessed on our Website

Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them. Please review the specific instructions from your browser in order to do this. However, please note that not accepting cookies may make certain features of our Website unavailable or difficult to view or use.

Third parties may also collect information via our Website through cookies, third-party plug-ins, and widgets in order to deliver our targeted advertisements to you across the Internet.

We use Stripe to process credit card payments. You can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy

Most commonly we will use your Personal Information in the following circumstances:

– To fulfill a donation payment;

– To communicate with you about the status of your order;

– To communicate with you about products, promotions, or other topics that we believe may be of interest to you;

– To advertise our public charity to you;

– To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;

– Where you have asked us to do so, or consented to us doing so;

– Where we need to do so in order to perform a contract we have entered into with you;

– Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and

– Where we need to comply with a legal or regulatory obligation.

We are committed to maintaining your trust and we want you to understand when and with whom we may share Personal Information and information collected about you. We do not share your Personal Information with any third parties except as set forth herein.

We may share your Personal Information with our affiliates or other parties for their direct marketing purposes. We may also disclose your Personal Information to third parties by participating in a cooperative database where we share your Personal Information with the other participants in the cooperative database for such third parties’ targeted advertising purposes.

We may also disclose your Personal Information to outside individuals, companies, or nonprofit organizations that help us bring you the services we offer and to create, operate, and maintain our Website. For example, we may work with third parties to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; and (g) provide other services designed to assist us in developing and running our Website and maximizing our business potential.

If we go through a business transition, including but not limited to, a merger, acquisition by another company, or a sale of all or a portion of our assets, your Personal Information may be shared as part of the negotiation of the transaction and will likely be among the assets transferred in the event of a sale or partial sale of our assets.

We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights, or to protect the rights, property or safety of users of the Website or the public.

You may see advertisements for our products/services on other websites and mobile applications because we work with third-party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third-party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our Website and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. Some third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).

Our Website may contain links or references to websites operated by third parties, or you may have come to our Website using a link found on another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Website. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products, or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third-party websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website’s privacy policy before providing such website with any Personal Information.

If you use a third-party website or application (e.g. Facebook, Instagram, Twitter) to access our Website or your account on our Website, your activities on such third-party sites or apps are governed by the privacy practices of those sites or apps. The privacy policies of other sites and apps may differ significantly from ours, and we have no control over the operation of those sites or apps or the manner in which they collect, store, or process data.

There are ways by which you can control how your Personal Information is used.

You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting cookies, or you can disable them entirely. If you opt out of cookies, you may not be able to take advantage of various features of the Website that are available to other users. For example, we may use cookies to recognize you by name when you return to this Website so you don’t have to log in again and provide your password each time. If you use more than one browser, you will need to change each browser’s settings in order to refuse cookies.

If you do not wish to receive our email promotional offers, you may opt-out by checking the relevant box when we collect your information, logging into your account to update your preferences, or clicking on the “unsubscribe” link found in emails we send to you. Please allow up to ten (10) business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process. Opting out of receiving our communications will not affect your receipt of service-related communications, such as payment confirmations and delivery status updates, if we have a data breach or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Website, our business, and/or third parties

If you do not want us to use Personal Information that we collect for us to deliver advertisements to you, you can opt out of receiving such advertising.

You may opt out of Internet-based and mobile advertising on your mobile device by visiting TRUSTe’s Ad Preference Manager, currently available at https://preferences-mgr.truste.com/, the Digital Advertising Alliance’s consumer choice page, currently available at http://www.aboutads.info/choices/, or the Network Advertising Initiative (NAI) opt-out tool currently available at http://www.networkadvertising.org/choices/.

When using the ad industry opt-out tools described above, note that: (a) if you opt out we may still collect some data about your online activity for operational purposes (such as fraud prevention), but it will not be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device, and (c) other ad companies’ opt-outs may function differently than our opt-out, and we have no control over the practices of any third-parties. We do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over or responsibility for their performance.

You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we are legally required to do so. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Website, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.

We do not knowingly permit persons under 18 years of age to use the Website, and we do not knowingly collect, use, or disclose Personal Information from anyone under 18 years of age. If we determine upon collection of Personal Information that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 18, we will make reasonable efforts to delete such information from our records.

We do not want you to send us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas, or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display, and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.

The following applies to you only if you are a California resident.

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of Personal Information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. At this time, we do not share any Personal Information with third parties or affiliates for their direct marketing purposes.

Please note the following:

– Users can visit the Website anonymously without providing their Personal Information, but we may collect Personal Information, such as IP addresses, automatically through the use of cookies or other tracking technologies;

– We will add a link to this Privacy Policy on our home page, or at a minimum, on the first significant page after entering the Website;

– Our Privacy Policy link includes the word “Privacy” and can be easily found on the page specified above;

– Users will be notified of any privacy policy changes on our Privacy Policy page;

– Users are able to change their Personal Information by emailing us, calling us, or updating their Personal Information in their online accounts with us;

– Some Internet browsers include the ability to transmit “Do Not Track” signals that give you control over the collection and use of web browsing information. We do process such signals in users’ web browsers; and

– We may allow the collection of users’ behavioral tracking by third parties for analytical and marketing purposes.

We may freely assign this Privacy Policy or any of our rights and/or obligations hereunder to any successor.

If you have any questions about your privacy or security at the Website or wish to update your Personal Information, please send an email to hello@goodask.org.

DATE LAST MODIFIED: October 21st, 2024.